Return Policy
We want your Ostomy Armor belt to fit and feel right. If it doesn't, here's how we can help.
The Short Version
Everything you need to know about returning an Ostomy Armor product.
Counted from the date your order is delivered.
We never charge a fee to process your return.
Return shipping costs are paid by the customer.
Need an Adjustment? Contact Us First.
Many fit issues can be solved with an alteration. Before starting a return, please reach out so we can talk through any changes that might make your belt work for you.
What Can Be Returned
Most of our products are eligible for return within 30 days of delivery.
Eligible Returnable
- All Ostomy Armor belts
Not Eligible Final Sale
- Waste Wicks
- Fully custom-made belts
How to Start a Return
Three simple steps.
Contact Us
Email us at [contact email] with your order number and the reason for your return.
Get Instructions
We'll reply with return instructions and the address to ship your item to.
Ship It Back
Send your item back within your 30-day window. Return shipping is paid by the customer.
Refunds
Once we receive your return, we'll issue a refund to your original payment method within 7-10 business days.
Questions About a Return?
We're happy to help with fit, alterations, or anything else.
Contact Us